[CCoE Notice] FW: FW: Service Affecting Incident Notification: Wireless Service Disruption

[Luong, Kiet A]

Good afternoon,

It seems wireless network connectivity had returned to Engineering buildings.  Please let me know if any of your areas are still experiencing wireless network connectivity issues.

Thanks,

Kiet Luong
Director of Engineering Computing
College Information Security Officer
Cullen College of Engineering
University of Houston
Email: KietL at uh.edu
Voice: 713.743.9974

From: engi-dist-bounces at EGR.UH.edu [mailto:engi-dist-bounces at EGR.UH.edu] On Behalf Of Luong, Kiet A
Sent: Monday, September 26, 2016 11:48 AM
To: engi-dist at egr.uh.edu
Subject: [CCoE Notice] FW: Service Affecting Incident Notification: Wireless Service Disruption

Good morning,

I had just received this notice of Wifi service interruption from ITAC.  I will follow up with updates once we hear from them.  Please help pass the work along to those in the department who may be using only wireless network (and may not receive this email).

Thanks,

Kiet Luong
Director of Engineering Computing
College Information Security Officer
Cullen College of Engineering
University of Houston
Email: KietL at uh.edu<mailto:KietL at uh.edu>
Voice: 713.743.9974

From: ITAC [mailto:ITAC at CENTRAL.UH.EDU]
Sent: Monday, September 26, 2016 11:45 AM
To: Luong, Kiet A
Subject: Service Affecting Incident Notification: Wireless Service Disruption

DATE: September 26, 2016 11:44:09 AM CDT
Service Affecting Incident Notification: Wireless Service Disruption
9/26/2016, 11:15 AM

It has been reported that a service affecting incident exists for the following services:

Wireless Services - The Aruba master controller has failed, causing wireless to be unavailable in all buildings that use Aruba APs.

Impacted buildings include - Student Center (North and South), Conrad Hilton, Farish Hall, Bayou Oaks, GSB, MREB, Engineering Complex, and MD Anderson Library.

An update will be issued once additional information has been collected.




View this document online</go/doc/1094/2886778/>
University of Houston
IT Availability Center</go/site/1094/>

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