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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With everyone in the college working from home, I want to let everyone know that our team will continue to provide technical support to the staff and faculty similar to how we used to in-person. We are available both via email and office
phone numbers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The same procedure applies during the work at home period. <o:p>
</o:p></p>
<p class="MsoNormal">Eric Stern – handles Windows desktop issues (713-743-1387 EJStern@Central.UH.EDU)<o:p></o:p></p>
<p class="MsoNormal">Shenoy – handles Linux issues (713-743-8447 mshenoy@Central.UH.EDU)<o:p></o:p></p>
<p class="MsoNormal">Kiet Luong – handles servers and other technical services (713-743-9974 kdluong@central.uh.edu)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please do not email the whole team, but only to the person handling the appropriate issue. When in doubt as to who to contact, please reach out to me and I will forward to the appropriate team member. This is to prevent confusion and
make sure the person who handles the case is aware of it. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Students and lab/research staff should email their faculty for technical requests, then the faculty approves then forward to the appropriate technical support team member. This is to make sure the faculty approves and is aware of the requests/changes
being made on their computer equipment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There had been numerous VPN and network-related issues on campus since work at home started, but we have notified the network team every chance we have. In the meantime, all we can really do is continue to try to connect or reconnect whenever
there’s a disconnect or latency. Attached is an email explaining the need for VPN and only connect if needed.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please email me if you have any questions or need clarification about this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kiet Luong<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">Director of Engineering Computing<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">College Information Security Officer<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">Cullen College of Engineering<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">University of Houston<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">Email: <a href="mailto:KietL@uh.edu"><span style="color:windowtext">KietL@uh.edu</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal">Voice: 713.743.9974<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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